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Frequently Asked Questions
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Is fresh STORY related to Fruit Fam / The Fruit Family?Yes, we are the same. This is our new online platform.
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Is there no more placing order via Google Form?We have moved to this new online platform and no longer using Google Form.
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How do I make payment?Once you have checked out your items, our team will contact you shortly for confirmation and payment.
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What are the payment methods?We are sorry to inform that the only payment method now is through PayNow. PayNow to UEN No. 198600012N
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Can I pay cash on delivery?Sorry. The only payment method one is through Paynow.
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When can I receive my orders?Our team will adivse the delivery date upon payment receipt. We strive to deliver your order within 3 working days.
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What are the delivery schedules available?Delivery will be scheduled between Mondays & Fridays, excluding Public Holidays. We are unable to accept weekends or PHs delivery request at this moment in time.
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Do you sell gift boxes?Yes we do. Kindly contact our team for more information. Thank you.
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