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Frequently Asked Questions

  • Is fresh STORY related to Fruit Fam / The Fruit Family?
    Yes, we are the same. This is our new online platform.
  • Is there no more placing order via Google Form?
    We have moved to this new online platform and no longer using Google Form.
  • How do I make payment?
    Once you have checked out your items, our team will contact you shortly for confirmation and payment.
  • What are the payment methods?
    We are sorry to inform that the only payment method now is through PayNow. PayNow to UEN No. 198600012N
  • Can I pay cash on delivery?
    Sorry. The only payment method one is through Paynow.
  • When can I receive my orders?
    Our team will adivse the delivery date upon payment receipt. We strive to deliver your order within 3 working days.
  • What are the delivery schedules available?
    Delivery will be scheduled between Mondays & Fridays, excluding Public Holidays. We are unable to accept weekends or PHs delivery request at this moment in time.
  • Do you sell gift boxes?
    Yes we do. Kindly contact our team for more information. Thank you.
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