Frequently Asked Questions

Frequently asked questions

How do I make payment?

Once you have checked out your items, our team will contact you shortly for confirmation and payment.

What are the payment methods?

We are sorry to inform that the only payment method now is through PayNow. PayNow to UEN No. 198600012N

Can I pay cash on delivery?

Sorry. The only payment method one is through Paynow.

When can I receive my orders?

Our team will adivse the delivery date upon payment receipt. We strive to deliver your order within 3 working days.

What are the delivery schedules available?

Delivery will be scheduled between Mondays & Fridays, excluding Public Holidays. We are unable to accept weekends or PHs delivery request at this moment in time.

Do you sell gift boxes?

Yes we do. Kindly contact our team for more information. Thank you.

Is fresh STORY related to Fruit Fam / The Fruit Family?

Yes, we are the same. This is our new online platform.

Is there no more placing order via Google Form?

We have moved to this new online platform and no longer using Google Form.